Osada Care: Limited Warranty
USA based customer & technical support
3 Year- No-Cost parts replacement
1 Year- No-Cost parts & labor (in-home, if necessary)
For 1st year In-Home service, Osada Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer, typically within 7-14 days.
If a particular part is no longer manufactured, Osada Massage Chairs may replace your product with a similar product. In the event you choose not to accept a replacement for your product, Osada Massage Chairs is no longer responsible for making repairs under the warranty coverage.
Any repairs needed during the 3 year parts warranty coverage, Osada Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping fees.
Structure warranty is limited to the steel and steel-welded parts of the frame, and not any plastic parts or shell. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping fees related to the replacement.
Osada Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame.
Field Service is only available in major metropolitan areas in US and Canada. Field Service requires pre-approval and, if necessary, must be performed by Osada Massage Chairs-authorized field service personnel to maintain warranty coverage.
Warranties do not cover any loss or damage resulting from:
improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers.
Damage incurred due to shipping and handling does not constitute a defect under this warranty.
Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics.
Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike.
Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
To start an Osada Warranty claim, just call our Customer Support Team at 650 5034665.